If you’ve noticed that a payment has been taken twice, here’s what to do depending on your situation:
1. You Paid in Full
If you made a full payment and a duplicate payment has been taken in error, please contact our Customer Services team as soon as possible:
📞 Call: 03305 556 555 (select option 1)
📝Email: Customerservices@playmore.golf
2. You’re Paying Through Premium Credit
If you’re using Premium Credit and see two payments taken close together, this could be for one of the following reasons:
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Early Renewal: You may have chosen to renew early, which means a new credit agreement was created.
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Payment Timing: The first payment is usually taken within 10 working days of your agreement going live. The second and future payments will follow the Direct Debit schedule you set.
If you're still unsure about the payments:
📞 Call Premium Credit: 0344 736 9818
💬 Use the Virtual Assistant – Prima (available 24/7):
Prima can provide information tailored to your credit agreement, including your payment schedule and amounts. Just have your reference number starting with "D" ready.
Still Need Help?
If you need further assistance, don’t hesitate to reach out to our Customer Services team using the contact details above.
📚 You can also visit our Premium Credit FAQs page for more help.