While it's uncommon, there may be instances where your home club either closes down or decides to end its partnership with PlayMoreGolf. This can happen due to a change in ownership, internal issues at the club, or the partnership no longer aligning with the club's goals. In some rare cases, clubs may even exit the partnership without honouring the agreed notice period.
We understand how concerning this can be, and this article explains what you can expect in such situations and how PlayMoreGolf handles them.
Scenario 1: Your Home Club Has Fully Closed and Ceased Trading
If your home club has completely shut down and is no longer operating, the following process applies:
1.1 If PlayMoreGolf Had Prior Knowledge of the Closure
-
If we were aware that the club might close, we may have proactively retained some funds to help cover refunds for affected home members.
-
However, this amount may not always be sufficient to cover all outstanding member balances. Which means we must wait until the invoice has been settled to remain fair to all impacted members,
1.2 If PlayMoreGolf Was Not Informed in Advance
-
We will collect and review the most recent monetary transactions for all home club members (excluding promotional or referral-based points).
-
Based on these transactions, we calculate the monetary value per member.
-
An invoice is then sent to the club requesting reimbursement of those amounts.
-
Please note: this process may face delays depending on the circumstances of the closure, and unfortunately, there is no guarantee that we can recover the funds.
-
In line with our Terms and Conditions, PlayMoreGolf is only able to issue refunds or transfers once the club has paid the invoice.
We want to assure you that PlayMoreGolf will pursue all legal avenues where necessary to recover owed funds. However, until payment is received from the club, we are not in a position to issue refunds or transfers. We will communicate directly with impacted members as soon as we are able to proceed.
Important Note:
This refund process is based solely on your most recent monetary transaction. Any accrued or unused points outside of this transaction will unfortunately be lost.
Scenario 2: The Club Ends Their Partnership During the Notice Period
If a club decides to end their partnership with PlayMoreGolf during the contractual notice period, they are still required to:
-
Pay an invoice similar to the process outlined above, based on members’ most recent monetary transactions.
Only once this invoice has been settled can the club formally exit the partnership. This ensures continuity of support for members during the transition.
Our Commitment to You
We understand how disruptive this situation can be, and we’re committed to supporting you through it. While there may be delays outside our control, our team will always:
-
Pursue legal and financial options to recover funds from clubs
-
Keep you updated with transparent and timely communications
-
Work with each individual member to determine their preferred solution (e.g., refund or transfer) once funds are secured
If you have further questions or need help related to a club closure, please contact our support team.