Comprehensive insights into the Credit Agreements of PlayMoreGolf members, facilitated by Premium Credit.
Who are Premium Credit?
Premium Credit LTD is a finance company offering the facility to distribute membership payments over a 12-month period. This is a credit agreement, and subject to the relevant checks and requirements.
https://www.premiumcredit.com/
- Customer service phone number: 0344 736 9818
- Virtual Assistant: Prima - available 24/7 and can answer any questions with details specific to your credit agreement, including how much your payments are and when your payments are due.
- Your reference will start with D.
Joining process:
- We recommend using a laptop or desktop for ease, but you can use the PlayMoreGolf app. Please only submit one application.
- If the agreement goes into review, this can take up to 8 working days for a decision.
- You can select your payment date during the application process; however, your first payment will be within 3 weeks of your agreement being accepted. Your following payments will be on the Direct Debit date set at the time of applying. You can contact Premium Credit directly via their phone number or virtual assistant for information on your payment dates.
- Your points are front loaded on the basis of completing the 12 monthly direct debits, or paying off a settlement figure.
Cancellation process:
- Within the first 14 days of the Credit Agreement being live, members can cancel with no fees. Please contact Premium Credit and PlayMoreGolf for more information.
- After 14 days of your agreement and once the first payment is made, a cancellation is not permitted unless there are extenuating circumstances. This is a legally binding finance agreement, and once the Home club has received payment PlayMoreGolf no longer hold the funds to your membership. If in the instance you need to discuss a cancellation after 14 days / first payment, please contact PlayMoreGolf customer services, please also note that your Home club would have to be in agreement to refund any monies paid to them. There may also be payment required for any points used.
- A mandatory admin fee will be applied to any refund or cancellation after 14 days with Premium Credit. This will be 8% after 14 days, and 9% after 30 days. This payment will be paid directly to PlayMoreGolf.
- As your points are front loaded, if you use all of the points you are not eligible for a cancellation and are required to continue paying your monthly payments.
Missed Payments:
- Premium Credit charge a default fee of £27.50 for missed payments. This will be detailed in your agreement and any documentation you have.
- PlayMoreGolf do not hold any direct debit details and cannot take payment via our Customer Services.
- PlayMoreGolf will send out an email when a payment is missed, and your Golf Membership will be disabled until your Credit Agreement is brought up to date. If a payment is made manually with Premium Credit, PlayMoreGolf can check a read only site to confirm this, and then re-enable the Golf Membership. If you wish to have the payment resubmitted by direct debit, your account will remain locked until the payment has cleared. This can take up to 5 working days for the resubmission, and another 5 working days for the payment to clear.
- If a payment is missed and the resubmission of the payment was unsuccessful – a manual payment will be required to bring the agreement back up to date. Failure to do so will result in further action from the Finance provider, and your membership cleared of points.
- If for any reason your Direct Debit is cancelled, you are required as per your Credit Agreement to reinstate it as soon as possible and pay any missed payment(s). Your Golf membership will be disabled until the agreement is up to date.
Renewals:
- Your account is set to auto renew by default. You can disable this via your online dashboard or instruct PlayMoreGolf to.
- If you auto renew via Premium Credit, your reference number and payment date will remain the same.
- If you run out of points and wish to renew early with Premium Credit, this would be a second agreement that runs alongside your existing one until the first one has been paid in full either by continuing with the direct debit or with a settlement figure. Your Finance agreement is separate to your Golf membership and does not run consecutively as you are opting to renew early.
- There is the option to pay a Settlement Figure at any time during your membership year. Premium Credit can advise on the exact figure.
If you have any questions that are not answered here, please contact the Customer Services team on: 03305 556 555 option 2 or customerservices@playmore.golf