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My Account Is Locked

If your PlayMoreGolf account has been locked or restricted, a message will usually be displayed explaining why and what action is required. Once the underlying issue has been resolved, the restriction will be reviewed and removed in line with our verification process.

Messages You May See

Unpaid Affiliation Fee

Your home golf club has advised that an affiliation or club fee remains outstanding.

What you need to do:
Contact your home club directly to discuss payment and restoring access to your account.

Please Contact Premium Credit Regarding Your Payment Plan

There is an issue relating to your monthly payment agreement.

What you need to do:
Contact Premium Credit directly, using the contact details on your agreement or recent correspondence.

Arrears Payment Is Required to Access Your Account

Your account has overdue payments that need to be resolved before access can be restored.

What you need to do:
Follow the instructions provided in the message and contact the relevant organisation if required.

Club Transfer in Progress

Your transfer request is currently being processed.

What you need to do:
No action is normally required. Your account will be updated once the transfer has been completed.

Refund Requested

A refund request relating to your membership is currently being reviewed or processed.

What you need to do:
Please allow time for the review to be completed. We will contact you if any further information is required.

Please Contact Us to Discuss Your Account

We need to speak with you about your membership.

What you need to do:
Contact the PlayMoreGolf Customer Services team using the contact details provided.

Account Restricted Pending Verification of Account Details

We need additional information to verify your account.

What you need to do:
Contact Customer Services and provide any requested information.

Account Restricted – Please Check Your Email and Reply to Us

We've already contacted you and require a response before we can proceed.

What you need to do:
Check your inbox and junk folder for recent emails from PlayMoreGolf and reply as requested.

Cancellation Requested

A cancellation request relating to your membership is currently being processed.

What you need to do:
No further action is normally required unless we contact you for additional information.

Other

Sometimes a bespoke message may be displayed containing specific information about your account.

Examples may include:

  • Contact details for your home club
  • Details relating to a Premium Credit agreement
  • Information specific to your membership situation

What you need to do: 👉 Follow the instructions provided within the message.

 When Will My Account Be Unlocked?

Once the issue that caused the restriction has been resolved, your account will be reviewed and unlocked as soon as possible.

Examples include:

  • An affiliation fee being paid directly to your home club.
  • A missed Premium Credit payment being successfully collected or paid manually.
  • A Direct Debit mandate being reinstated.
  • Additional account verification being provided.
  • A transfer, refund, or cancellation process being completed.

In many cases, PlayMoreGolf must receive confirmation from either your home golf club or Premium Credit before the restriction can be removed.

Because we rely on information from third parties, account reviews and unlock requests can take up to 3 working days from the point the issue has been resolved.

To help avoid delays:

  • Ensure any requested payments have been made.
  • Respond promptly to any emails requesting information.
  • Where possible, ask your golf club or Premium Credit to confirm resolution directly with PlayMoreGolf.

Please note that making a payment or resolving the issue does not automatically result in immediate account access. We may need to verify the resolution before the restriction can be removed.

Before Contacting PlayMoreGolf

Please take a moment to:

  1. Read the message displayed on your account.
  2. Follow any instructions provided.
  3. Contact the organisation named in the message, if applicable.

Many account restrictions can only be resolved by your home golf club or Premium Credit. Contacting PlayMoreGolf when a clear instruction is already displayed may result in delays while we redirect you to the correct organisation.

If you've followed the instructions provided and still need assistance, please contact customerservices@playmore.golf.