Expected response times

We will still be here to answer your queries and assist you when needed however please bear with us during this time as we are working with less staff than usual. Our Customer Services team will respond to your emails within 5 working days of this being received. There may be additional delays depending on the level of contact received from members who have submitted queries. Multiple tickets will create a delay in us being able to reply to you. If your query is finance related, there may be an additional delay in getting back to you. There may be a longer wait time for us to answer your calls, where possible, please email us in the first instance unless you have an urgent enquiry.