If you’re unable to make a game you’ve booked, you can cancel it through your online account.
🗓️ Cancelling a Booking
-
Up to 24 Hours Before:
You can cancel your booking online up to 24 hours in advance.
✅ When cancelled successfully, your points will be automatically refunded to your account. -
Within 24 Hours of the Tee Time:
Cancellations made less than 24 hours before the booking are at the discretion of the club.
❗ We cannot refund points automatically in these cases without club approval.
⚠️ Trouble Cancelling?
If you're receiving an error when trying to cancel, especially close to the 24-hour window, it may be due to the club’s tee sheet provider.
📞 Call us: 03305 556 555 (option 1)
📧 Email: customerservices@playmore.golf
We’ll be happy to assist or liaise with the club on your behalf if needed.
🔁 Summary
| When You Cancel | Will You Get Points Back? |
|---|---|
| 24+ hours in advance | ✅ Yes, refunded automatically |
| Less than 24 hours | ❌ Not guaranteed – club's discretion |
| After the tee time | ❌ Not guaranteed – club's discretion |