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      What to Do If You're Unhappy With a Booking Experience

      At PlayMoreGolf, we strive to ensure every round you play is enjoyable. However, we understand that sometimes things don’t go as expected.

      If you are unhappy with your experience—whether due to the service at the club, course conditions such as temporary greens, or a reduced number of holes—please don’t hesitate to get in touch with us.

      How to Report an Issue:

      1. Email: customerservices@playmore.golf

      2. Phone: 0330 555 6555 (Option 1)

      When contacting us, please include:

      • The name of the club and course you played at

      • A brief description of the issue

      • Any other important information that will help us understand and resolve your concern

      Rounds Affected by Weather or Unexpected Circumstances

      If your round was cut short due to weather or other unforeseen events, please contact the golf club in the first instance. If they agree to refund all or part of the points used for the booking, we would be happy to process the adjustment once their confirmation is received.

      Your feedback helps us improve and ensures a better experience for all our members.

      Buggy, Trolley, and Cart Hire

      If your round is cut short, or if you need to cancel a booking and have rented or purchased a golf buggy, trolley, or cart, you will need to liaise directly with the club regarding this. Refunds for equipment hire are at the discretion of the club, and in some cases, you may not be entitled to a refund.

      Handling Unauthorised or Incorrect Bookings

      If you notice a booking on your account that you did not make or play, please follow the steps below to resolve the issue:

      1. Contact the Golf Club First
        Reach out directly to the golf club where the booking was made. They may be able to assist in identifying and correcting the issue quickly.

      2. Notify Our Services Team
        After contacting the golf club, please get in touch with our Services Team. Provide the details of the erroneous booking, including:

        • Date and time of the booking

        • Golf club name

        • Any confirmation or reference numbers, if available

      Our team will work with you and the club to investigate and resolve the matter as efficiently as possible.

      Your feedback and cooperation help us maintain high standards and deliver a better experience for all our members.